Portuguese-Speaking Customer Support Specialist – Online Booking – Portugal

Portuguese-speaking role in Portugal (remote). 920€ x 14. At a glance Location: Portugal (remote) Languages: Portuguese Salary: 920€ x 14 Start: 7/10 Relocation: not offered for this role Perks worth knowing about 14 Salaries a Year Private Health Cover Paid Training Work From Home About the role CloserHire is partnering with a leading global customer experience provider to recruit Portuguese-speaking Customer Support Specialists for an exciting Online Booking project. In this role, you will support customers for one of the world’s largest online travel platforms, helping users with accommodation reservations, travel-related inquiries, and booking services across a wide range of destinations worldwide. You will work in an international environment, ensuring customers receive high-quality support and seamless service What you'll do Provide customer support via inbound calls, outbound calls, and online channels, depending on customer needs Assist customers with inquiries related to bookings, accommodations, travel services, and online reservations Resolve routine issues related to products and services in a professional and timely manner Deliver high-quality customer service while ensuring customer satisfaction Provide accurate information and guidance throughout the booking process Maintain clear and accurate documentation of customer interactions in internal systems Collaborate with internal teams to ensure a smooth customer experience What we're looking for Native or fluent Portuguese (C1-C2 level) with good English skills Previous experience in customer service is a plus Previous experience in the travel or online booking industry is preferred Strong communication and problem-solving skills Customer-oriented mindset with attention to detail Comfortable working in a fast-paced environment Ability to work independently and as part of a team Salary 920€ x 14 Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home. Benefits Full-time remote position — work from anywhere in Portugal Monday to Friday schedule: 07:30 – 17:00 Weekends off — Saturday and Sunday Health insurance from day one (NIF and NISS are required for enrollment) Paid training and structured onboarding Opportunity to work on an exciting international online travel project Dynamic and multicultural work environment Career growth and long-term development opportunities Full support from CloserHire throughout the recruitment process Why Portugal? Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting. How the process works Apply with your CV — we read every application A short introductory call with CloserHire, around 30 minutes Interview with the company Offer, then we help with the paperwork and, where relevant, the move From application to starting on the ground usually takes around five weeks. CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.