Customer Advisor – French (Braga, Portugal)

A leading global customer-experience (BPO) company is growing its team in Braga, Portugal and is hiring for the role of Customer Advisor. You will support healthcare professionals who use a healthcare-software platform, including software guidance and customer training. As a French-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone and email. What you will do Handle incoming customer contacts in French by phone and email Understand each customer's need and give accurate, complete answers using the right tools Build trust through clear, friendly and professional communication Document every interaction accurately in the company's systems Contribute to your team's quality, productivity and customer-satisfaction targets What we are looking for Native or near-native French (C2), spoken and written Strong customer-service and communication skills Confident telephone and email communication Ability to advise and train customers on software Strong problem-solving and communication skills Ability to work cross-functionally with Sales, Marketing and Product Already residing in Portugal — relocation is not offered for this position What we offer Salary: €930 gross per month (paid in 14 salaries per year) Complexity bonus: €140 per month Welcome bonus: €2,000, paid in 12 monthly instalments over the first year Meal allowance: €7.63 net per working day Private health insurance: available from day 1 with a monthly contribution, free after 6 months on the contract Location, hours & start Location: Braga, Portugal — on-site Working hours: Monday–Friday, 07:00–17:30 (rotating shifts) Contract: Full-time, 6-month contract Start: 8 Oct — apply now and we will place you in the next available group How to apply Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role, answer your questions and guide you through the next steps. Our service is free for candidates — the hiring company covers the cost.