English Customer Service Rep – Lisbon

Role Overview We are looking for an English-speaking Customer Service Representative to join a customer support project in Lisbon. The role involves supporting small and medium-sized businesses through phone, chat and email , providing assistance with products, services and related tools. Key Responsibilities Provide professional customer support through phone, chat and email. Assist customers with product and service-related questions. Support customers with online tools and advertising-related services. Handle customer concerns and provide appropriate solutions. Maintain a positive and professional customer experience. Follow established processes and quality standards. Requirements English proficiency at C2 level. Strong verbal and written communication skills. Customer-focused and empathetic approach. Good problem-solving and listening skills. Comfortable handling customer interactions across different channels. Ability to work in a fast-paced environment. Good teamwork and adaptability. Work Conditions Location: Lisbon, Portugal Work model: On-site Schedule: 40 hours per week Working hours: 8 hours per day Shifts: Rotational shifts Training: Paid training provided Work Authorization Candidates must have the legal right to work in Portugal and be able to provide valid documentation confirming their work authorization.