Customer Service Representative – Polish Market | Airline Company

Customer Service Representative – Polish Market | Airline Company The client is a Portuguese airline company founded more than 70 years ago and based in Lisbon. It has played a key role in connecting Portugal with destinations around the world. Together with your colleagues, you will be part of a team providing professional and friendly customer service in Polish and English, both by phone and via e-mail. Responsibilities Handle customer questions and issues, providing the necessary assistance related to the company's products and services. Assist customers with enquiries and issues related to the frequent flyer programme. Follow up on customer requests and keep customers informed about the progress and outcome of their cases. Record all incoming and outgoing customer contacts in the relevant systems. Handle offline tasks, including forms, emails, tickets and other administrative activities. Maintain productivity levels that meet or exceed departmental targets. Escalate critical customer well-being issues and any matters that fall outside the scope of the role. Requirements Native-level Polish proficiency. Fluent English; minimum B2 level. Comfortable handling multiple customer interactions by phone and e mail. Professional yet friendly attitude. Location: Lisbon, Portugal Work model: On-site Schedule: Rotational shifts, Monday to Sunday (40 hours per week) Training: 20 working days (€371.20 paid for the full training period) Contract: Temporary 12-month contract, with the possibility of extension Remuneration: €978 gross per month, paid in 14 instalments, approximately €1,141 gross per month when averaged over 12 months Perks: Private health insurance + €154 monthly meal allowance Relocation: Optional accommodation — a room in a shared apartment with all bills included (€220 deduction per month) + bureaucratic support