Customer Advisor – German (Athens, Greece)

A leading global customer-experience (BPO) company is growing its team in Athens, Greece and is hiring for the role of Customer Advisor. You will support customers of one of the world's best-known consumer-electronics brands. As a German-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone, live chat and email. What you will do Handle incoming customer contacts in German by phone, live chat and email Understand each customer's need and give accurate, complete answers using the right tools Build trust through clear, friendly and professional communication Document every interaction accurately in the company's systems Contribute to your team's quality, productivity and customer-satisfaction targets What we are looking for Native or fluent German (C1+) and good English (B2+), spoken and written Proven customer-service or contact-centre experience across phone, chat and email Strong communication and relationship-building skills, with an adaptable approach to each customer Excellent time-management, multitasking and case-documentation skills What we offer Salary: €1,300 gross per month (paid in 14 salaries per year) Performance bonus of up to 10% per month Welcome bonus: €100 gross per month for the first 12 months Anniversary bonus: €500 Private health insurance Free access to the corporate gym Daily meal voucher International career opportunities through the company's mobility programme Permanent contract Relocation support Flight ticket reimbursement (up to €300) and airport transfer (up to €50) 4 weeks of paid accommodation Help finding permanent accommodation €100 relocation cash bonus (meal-voucher card) after the first month Administrative support Location, hours & start Location: Athens, Greece — hybrid Working hours: Monday–Friday, 09:00–21:00 (rotating shifts) Start: 5 Oct — apply now and we will place you in the next available group How to apply Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role, answer your questions and guide you through the next steps. Our service is free for candidates — the hiring company covers the cost.