End-User IT Support Technician (Laptops, iPhones, Reimaging) for NATO with security clearance

Good first-line support is invisible - nobody notices it until it is missing. A multinational defence training centre in Bydgoszcz needs a hands-on technician for its end-user estate: getting devices ready, getting people back into their accounts, and fixing the everyday problems before they turn into bigger ones. Fully on site, as part of a small support team with clear procedures. What you would be doing Building and rebuilding laptops from the standard image and configuring them so each one is ready for its user on day one Setting up, wiping and preparing iPhones for the people who carry them Handling account requests - password and MFA resets, access to the systems people need - against approved tickets Solving the common problems at first line: logins, software errors, printers, Wi-Fi and LAN connectivity - and escalating what needs a deeper look Keeping devices patched and compliant, checking deployment status and fixing basic failures Logging everything you install, fix or deploy, so the next person can see exactly what happened What you would bring Proven end-user support experience with desktops, laptops and peripherals in a business or operational setting Confidence with device imaging, software installation and Windows troubleshooting Basic networking - IP addressing, connectivity checks, wireless and wired faults Day-to-day use of a ticketing or service management tool, and the habit of keeping it accurate Sound instincts on security basics: passwords, access control, looking after devices Clear communication with users, and the willingness to work extended hours around exercises and events Nice to have: ITIL, VDI environments, Apple and VMware tools, Active Directory, Group Policy, DNS and DHCP Why this one is worth a look It is a well-run environment with clear procedures, a real mix of Windows, Apple and mobile devices, and a framework behind it that keeps renewing.