Customer Support Agent (French Speaker)

Job Description We are looking for a French-speaking Customer Support Agent to join our team in Braga, Portugal . In this role, you will support users of an innovative app-based employee benefits solution (covering meal, mobility, and gift vouchers). Your main focus will be assisting customers with application features, account management, and service inquiries. Key Responsibilities Assist customers with inquiries regarding application features and usage, primarily through inbound calls. Provide assistance with account creation, login issues, and balance management. Educate customers on all available service features and benefit program details. Maintain high customer satisfaction through timely and helpful communication. Requirements Language: Native or fluent level in French . Strong communication skills and a customer-oriented mindset. Ability to troubleshoot basic application issues and guide users clearly. Job Details Location: Braga, Portugal (Hybrid model). Contract Type: 6-month contract. Working Hours: Rotational shifts between 07:00 AM – 06:00 PM (Monday to Friday, Weekends off). Equipment: Work equipment provided (Shipped to your address or collected at the office depending on location).