French-Speaking Support Specialist – Drone – Lisbon, Portugal (Ref 2)

French-speaking Support Specialist – Drone Repair & After-Sales — Lisbon, Portugal. 1,059.34 € with room. Relocation support included. At a glance Location: Lisbon, Portugal Languages: French Salary: 1,059.34 € with room Start: 19/10, 27/10 Relocation: supported — details below About the role CloserHire is partnering with a leading international company to recruit French-speaking Customer Support Specialists for a drone technology after-sales project in Lisbon. In this role, you will provide professional repair and after-sales support for drone products, assisting customers with technical inquiries, troubleshooting, and guidance. You will ensure a positive customer experience by resolving issues efficiently, managing complaints with empathy, and contributing to continuous improvement of products and services. What you'll do Provide after-sales and technical support to customers via phone, email, and chat Assist users with repair inquiries and troubleshooting, including guidance on product use Handle complaints professionally and empathetically, ensuring a high-quality experience Collect and analyze customer feedback to improve product and service processes Collaborate with team members to achieve departmental and performance goals Maintain professionalism and provide timely solutions to customer issues What we're looking for Fluent French (C1/C2) and good command of English 1 year experience in BPO or Tech Support Strong communication and interpersonal skills Customer-oriented, empathetic, and solution-focused Comfortable handling technical issues and guiding customers effectively Previous experience in customer support or technical support is a plus Ability to manage multiple cases in a fast-paced environment Team player with a proactive and responsible attitude Salary 1,059.34 € with room Note how the two figures work: the lower one already has your accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid. Perks worth knowing about Private Health Cover Meal Allowance Paid Training Benefits Full-time on-site position in Lisbon 40-hour work week with 8-hour days and 1-hour lunch break Rotational shifts Monday to Sunday, 08:00 – 22:00 Paid annual leave and public holidays with compensatory days if working on holidays Competitive salary package including meal allowance, holiday, and Christmas bonus Health insurance from day one Paid training and structured onboarding for the role Career development opportunities in technical customer support International and multicultural work environment Full support from CloserHire throughout the recruitment and onboarding process Relocation support permanent accomodation provided - check project files in drive Notes: New Process Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next Steps: The process continues as usual from this point forward Why Portugal? Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately. How the process works Apply with your CV — we read every application A short introductory call with CloserHire, around 30 minutes Interview with the company Offer, then we help with the paperwork and, where relevant, the move From application to starting on the ground usually takes around five weeks. CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.