Solutions Consultant with Icelandic and English – Sofia, Bulgaria

Icelandic-speaking Solutions Consultant with Icelandic and English — Sofia, Bulgaria. 1945€. Relocation support included. At a glance Location: Sofia, Bulgaria Languages: Icelandic Salary: 1945€ Start: 11/9 Relocation: supported — details below About the role CloserHire is partnering with a leading digital solutions provider in Bulgaria to recruit a Icelandic and English-speaking Solutions Consultant for a project with the world’s largest search engine, based in Sofia. In this role, you will provide expert support and guidance to users, helping them get the most out of innovative digital products. You’ll join a collaborative, fast-paced team environment focused on delivering exceptional customer experiences and driving product value. What you'll do Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email and chat Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores Collaborate with team members to share best practices and contribute to the knowledge base Participate in ongoing training and stay updated on product knowledge and industry trends What we're looking for Fluent Icelandic and English communication skills Strong interpersonal abilities and customer service orientation Ability to follow structured guides and processes Excellence in active listening and problem-solving Adaptable and quick to learn new processes and technologies Self-motivated with a passion for customer satisfaction Customer-focused mindset and delivering exceptional service Excellent communication style, ability to explain complex concepts simply Ability to troubleshoot issues and find creative solutions Ability to collaborate and shares knowledge, and contributes positively to team dynamics Salary 1945€ Bulgaria applies a flat 10% income tax, and living costs in Sofia and Varna run well below Western European levels — the take-home goes considerably further than the headline number suggests. Perks worth knowing about €1,500 Relocation Bonus Flights Covered Private Health Cover Paid Training Benefits Flexible contract conditions (temporary employment, part-time options) Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses Relocation support Airport pickup, Flight reimbursement up to 300BGN with 1st salary, 21 days in hotel in Sofia, company assistance with finding permanent accomodation + Relocation bonus 1500 EUR which is paid on 2 installments Notes: "11:30 - 20:00 Monday - Sunday" Why Bulgaria? Bulgaria is one of the best-value moves in Europe right now. Sofia and Varna offer city living at a fraction of Western European costs, an established international BPO community, and a flat 10% income tax. How the process works Apply with your CV — we read every application A short introductory call with CloserHire, around 30 minutes Interview with the company Offer, then we help with the paperwork and, where relevant, the move From application to starting on the ground usually takes around five weeks. CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.