Dutch speaking Customer Representative (Sofia)

Monthly Salary: €2,000 Gross / Month Work Model: Hybrid (2 Days Home Office / 3 Days Office) Language Requirements: B2 Level Dutch & B2 Level English Shift Schedule: Monday – Friday: 10:00 – 22:00 (Flexible working hours) Saturday: 10:00 – 19:00 Role & Responsibilities Provide high-quality support to customers via phone, email, and live chat in Dutch and English. Diagnose customer needs, address inquiries, and provide effective technical or service-related solutions. Maintain accurate customer records and interaction logs in the CRM platform. Collaborate with internal teams to resolve complex customer requests and improve service efficiency. Requirements & Qualifications Languages: Minimum B2 level proficiency in Dutch and English (written & spoken). Working Hours: Availability to work flexible shifts within operating hours (Mon–Fri: 10:00–22:00; Sat: 10:00–19:00). Skills: Excellent communication, empathy, detail orientation, and computer literacy. Applicant Eligibility: Local Candidates: Reviewed with priority. Relocation: Only EU Relocators / EU Passport Holders will be reviewed. What We Offer Monthly Gross Salary of €2,000. Flexible Hybrid Work Model (3 days in office, 2 days work from home). Structured onboarding training and ongoing career development opportunities. A vibrant, multicultural, and supportive work environment.