French-Speaking Support Specialist – Drone – Lisbon, Portugal (Ref 3)

Still in France? This role is in Lisbon, Portugal and the move is paid for. 1,059.34 € with room. Where this job is To be clear before you read further: the job is in Lisbon, Portugal, not in France. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people. What the move covers permanent accomodation provided - check project files in drive Notes: New Process Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next Steps: The process continues as usual from this point forward What you'll earn in Portugal 1,059.34 € with room Note how the two figures work: the lower one already has your accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid. On top of the salary Private Health Cover Meal Allowance Paid Training The role CloserHire is partnering with a leading international company to recruit French-speaking Customer Support Specialists for a drone technology after-sales project in Lisbon. In this role, you will provide professional repair and after-sales support for drone products, assisting customers with technical inquiries, troubleshooting, and guidance. You will ensure a positive customer experience by resolving issues efficiently, managing complaints with empathy, and contributing to continuous improvement of products and services. Day to day that means provide after-sales and technical support to customers via phone, email, and chat, assist users with repair inquiries and troubleshooting, including guidance on product use, handle complaints professionally and empathetically, ensuring a high-quality experience, collect and analyze customer feedback to improve product and service processes, collaborate with team members to achieve departmental and performance goals, and maintain professionalism and provide timely solutions to customer issues. What you need Team player with a proactive and responsible attitude Ability to manage multiple cases in a fast-paced environment Previous experience in customer support or technical support is a plus Comfortable handling technical issues and guiding customers effectively Customer-oriented, empathetic, and solution-focused Strong communication and interpersonal skills French (C1/C2) and good command of English 1 year experience in BPO or Tech Support The rest of the package You also get full-time on-site position in Lisbon 40-hour work week with 8-hour days and 1-hour lunch break Rotational shifts Monday to Sunday, 08:00 – 22:00, paid annual leave and public holidays with compensatory days if working on holidays, competitive salary package including meal allowance, holiday, and Christmas bonus, health insurance from day one, paid training and structured onboarding for the role, career development opportunities in technical customer support, international and multicultural work environment, and full support from CloserHire throughout the recruitment and onboarding process. Living in Portugal Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport. How the move actually works Apply with your CV — we reply either way A 30-minute call with us, in your own language, to talk through the move honestly Interview with the company Offer, then we handle paperwork, flights and your first weeks in Portugal From applying to your first day on the ground is usually about five weeks. CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.