French-Speaking Gaming Customer Support Specialist – Lisbon, Portugal (Ref 2)

French-speaking Gaming Customer Support Specialist | Player Support — Lisbon, Portugal. 1,059.34 € with room. Relocation support included. At a glance Location: Lisbon, Portugal Languages: French Salary: 1,059.34 € with room Start: 28/9, 5/10, 19/10, 28/11 Relocation: supported — details below About the role CloserHire is partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal. If you’re passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to join an international team supporting players around the world. You’ll assist customers with technical issues, account management, and product-related inquiries while delivering an outstanding support experience across multiple What you'll do Provide customer support via phone, email, and chat in French and English Assist players with account management, login, and payment-related inquiries Troubleshoot technical issues involving gaming consoles, software, and connected devices Guide customers through product setup, installation, synchronization, and troubleshooting Provide information and assistance before and after product purchases Accurately document customer interactions and follow internal support procedures Escalate complex cases when necessary while ensuring timely follow-up Deliver a professional, friendly, and customer-focused experience throughout every interaction What we're looking for Native-level fluency in French Good command of English, both written and spoken Passion for gaming, technology, and consumer electronics Excellent communication and problem-solving skills Customer service experience is an advantage but not mandatory Comfortable using multiple digital tools and support systems Ability to multitask and remain organized in a fast-paced environment Positive attitude, team spirit, and willingness to learn Flexibility to work rotating schedules within business operating hours Salary 1,059.34 € with room Note how the two figures work: the lower one already has your accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid. Perks worth knowing about Private Health Cover Meal Allowance Benefits Office-based position in Lisbon, Portugal Comprehensive paid onboarding and product training Relocation support, including accommodation for candidates moving from abroad Private health insurance from the first day of employment Meal allowance Stable full-time employment with rotating weekday shifts International and multicultural working environment Career development opportunities within a global organization Modern office facilities and ongoing learning programs Opportunity to turn your passion for gaming into an exciting international career Relocation support permanent accomodation provided - check project files in drive Notes: New Process Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next Steps: The process continues as usual from this point forward Why Portugal? Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately. How the process works Apply with your CV — we read every application A short introductory call with CloserHire, around 30 minutes Interview with the company Offer, then we help with the paperwork and, where relevant, the move From application to starting on the ground usually takes around five weeks. CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.