Polish-Speaking Road Services Customer Care Specialist – Porto, Portugal

Polish-speaking Road Services Customer Care Specialist — Porto, Portugal. 1050€ with room. Relocation support included. At a glance Location: Porto, Portugal Languages: Polish Salary: 1050€ with room Start: 5/10 Relocation: supported — details below About the role CloserHire is partnering with a leading global customer experience provider to recruit an Operations Customer Expert for an exciting opportunity based in Porto. The position supports the Polish market for a company specializing in road infrastructure management, offering services such as toll collection, asset management, and operation. You will assist customers through direct channels, supporting revenue collection, debt communication, and service inquiries, all while contributing to the achievement of operational What you'll do Act as the main point of contact for trucks over 3.5 tons, supporting drivers and logistics companies Provide assistance via phone and email in both Polish and English, clarifying questions and ensuring accurate toll and revenue collection Handle debt-related communication and provide service sales when applicable Clarify customer inquiries regarding road usage and regulations Contribute to the achievement of the company’s operational and revenue goals Manage customer information, ensuring it is updated in internal systems What we're looking for Fluent in Polish (spoken and written) with good command of English Previous experience in customer service, ideally in a transport, logistics, or service industry Strong communication skills and customer-focused mindset Capable of handling sensitive customer information with professionalism Comfortable using digital tools and internal platforms Willingness to work in a dynamic, fast-paced environment with varying tasks Salary 1050€ with room Note how the two figures work: the lower one already has your accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid. Perks worth knowing about Private Health Cover Meal Allowance Benefits Portuguese employment contract with full social security coverage 22 days paid annual leave plus Portuguese public holidays Holiday and Christmas bonuses paid monthly as part of salary Fully paid professional training before starting the role Meal allowance paid on a card Health insurance from day one Modern office location in the Porto area with excellent public transport connections Optional company accommodation available for eligible international hires Relocation support permanent accomodation provided - check project files in drive Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test) Why Portugal? Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately. How the process works Apply with your CV — we read every application A short introductory call with CloserHire, around 30 minutes Interview with the company Offer, then we help with the paperwork and, where relevant, the move From application to starting on the ground usually takes around five weeks. CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.