Customer Service Representative – Digital Technology – Lisbon, Portugal

Customer Service Representative | Digital Technology — Lisbon, Portugal. 1 248.33 € x12 (included M.A). Relocation support included. At a glance Location: Lisbon, Portugal Languages: English Salary: 1 248.33 € x12 (included M.A) Start: 21/9 Relocation: supported — details below About the role CloserHire is partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal. This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. You’ll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of innovative digital solutions while ensuring a world-class What you'll do Provide customer support via phone, email, and chat Assist business customers with product, account, and platform-related inquiries Deliver pre-sales and post-sales support while resolving customer issues efficiently Guide customers in using digital tools and self-service solutions Build strong customer relationships through professional, empathetic communication Handle sensitive customer information with confidentiality and care Accurately document customer interactions and follow internal procedures Contribute to high customer satisfaction by delivering a consistent, high-quality support experience What we're looking for Fluent English (C1 level or above) Excellent verbal and written communication skills Customer-focused mindset with strong empathy and problem-solving abilities Ability to de-escalate challenging situations professionally Strong teamwork and collaboration skills Ability to handle confidential information responsibly Fast learner with good computer literacy Previous customer service experience is an advantage but not required Salary 1 248.33 € x12 (included M.A) Perks worth knowing about Meal Allowance Paid Training Benefits Office-based position in Lisbon, Portugal Full-time employment Comprehensive onboarding and approximately 17 days of paid training Rotating shifts (40 hours per week) Meal allowance Private health and dental insurance Holiday and Christmas allowances paid in accordance with Portuguese employment law Modern office facilities and an international working environment Long-term career development opportunities within a global organization Relocation support Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next Steps: The process continues as usual from this point forward Why Portugal? Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately. How the process works Apply with your CV — we read every application A short introductory call with CloserHire, around 30 minutes Interview with the company Offer, then we help with the paperwork and, where relevant, the move From application to starting on the ground usually takes around five weeks. CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.