Customer Support Specialist – OC Expert (English Market - Day Shift)

About the Role Are you passionate about cutting-edge technology? We are looking for an Operations Customer Expert to join our team in Lisbon supporting users of a world-leading American AI research and deployment company. In this role, you will provide exceptional, professional support to consumers and business users across multiple channels, focusing on troubleshooting, problem-solving, and delivering an outstanding user experience. Key Responsibilities Customer Support: Assist customers with billing, invoicing, and account access issues in a professional and timely manner. Product Guidance: Guide, support, and train users on how to navigate and utilize the client's AI platform and products. Issue Resolution: Investigate and troubleshoot user inquiries across digital support channels with high efficiency and accuracy. Quality Excellence: Deliver high-quality service that consistently exceeds client expectations and quality scoring benchmarks. Work Schedule & Training Work Schedule: 40 hours per week, 8-hour daily shifts with a 1-hour lunch break. This position specifically operates on Day Shifts (scheduled between 07:00 and 22:00, Monday through Sunday). Comprehensive Training Program: Includes a 15-working-day intensive training program (8 hours/day) covering software tools, client product knowledge, customer management, and on-the-job practical application. Requirements Fluency in English (written and spoken). Strong troubleshooting and analytical problem-solving skills. Excellent communication and customer care capabilities across digital channels (Chat, Email, Phone). Flexibility to work within day-shift schedules (07:00 - 22:00). Passion for artificial intelligence technologies and innovation.