Spanish & English Customer Service Representative

Spanish & English Customer Service Representative Position: Customer Service Work Model: On-site Language: Spanish & English Work Schedule: Monday to Sunday, 08:00–21:00 Days Off: 2 rotating days Attendance Bonus: €25 per 11months Start date: 8/10/2026 Key Responsibilities Provide customer support via calls, emails, and chat. Handle information and sales inquiries, as well as complaints. Manage sensitive and escalated customer cases. Create, modify, and cancel customer bookings. Support ticket issuance, modifications, and cancellations. Provide accurate, real-time information to customers. Deliver a positive customer experience and tailored solutions. Requirements Minimum 6 months of Contact Centre experience – mandatory. Fluent in Spanish and English . Previous tourism or travel experience is an advantage. Experience with Sabre, Amadeus, or Galileo is preferred. Strong communication, empathy, and teamwork skills. Flexibility to work rotational shifts. Location: Lisbon, Portugal Relocation Support: Not provided Accepted Documents: EU ID, Portuguese Residence Card, Manifestação de Interesse, or qualifying valid/expired Type D work visa documentation with AIMA appointment and NIF.