Customer Service (Italian & English)

Key Information: Work Model: On-site Schedule: Rotational shifts, Monday to Sunday (24/7 coverage) with 2 rotational days off Gross Salary: 1,000 EUR gross per 14 months Relocation: Relocation support from outside Portugal provided Responsibilities: - Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories - Manage order intake and renewals in compliance with company guidelines - Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS) - Accurately document all customer contacts in English - Apply active listening and empathy to handle sensitive patients and situations - Follow defined procedures and scripts to ensure regulatory and safety standards Requirements: - Fluency in Italian (C1/C2) and English (C1/C2) - Strong customer service orientation with excellent communication skills - Ability to support more than one market simultaneously - Good temper to handle disputes and emergencies - Possess problem-solving, prioritization, and organizational skills - Active listening and empathy to resolve client issues - Background in healthcare, diabetes devices, or technical support is an added advantage - Available to work on-site in Porto, Portugal