Norwegian Speaking Customer Support & Reactivation Specialist

CloserHire is partnering with a leading global customer experience provider to recruit Norwegian-speaking Customer Support & Reactivation Specialists for an on-site role in Lisbon. In this position, you will support a fast-growing subscription-based service, helping customers manage their accounts, improve their experience, and re-engage with the service. You will play a key role in delivering a smooth and high-quality customer journey across multiple European markets. Location: Lisbon, Portugal Language: Norwegian Start date: 4/9 Your Role Support customers via outbound calls, email, and chat, ensuring a professional and engaging experience Contact former or inactive customers to understand their needs and encourage reactivation Assist with subscription management, including plans, deliveries, and account updates Provide clear and helpful information about products and services Identify customer concerns and offer suitable solutions to improve their experience Ensure accurate communication and maintain high service quality standards Contribute to customer retention and overall satisfaction Your Profile Fluent Norwegian (C1/C2) with good English skills Previous experience in customer support, sales, or contact center environments is an advantage Strong communication and persuasion skills (especially for outbound calls) Customer-focused mindset with problem-solving abilities Comfortable working with digital tools and multiple communication channels Ability to handle targets and performance-driven environments Team player with adaptability and a positive attitude What Is Offered Full-time on-site position in Lisbon 40 hours per week Paid training (6 days, 8 hours per day) with structured onboarding Training compensation upon successful completion Health insurance from day one 22 days of paid annual leave + Portuguese public holidays Modern office environment with good transport connections International and multicultural team Career growth opportunities within a global organization Relocation permanent accomodation provided - check project files in drive