Dutch Customer Care

Dutch Customer Care Industry: Automotive Care & Safety Operations Location: Lisbon, Portugal (On-Site) Work Model: On-Site (Lisbon Office) Contract Type: Full-Time Permanent Schedule: Monday to Friday, 08:00 – 17:00 (Fixed Day Shifts) | Weekends OFF! Gross Salary: €1,400.00 Gross / month Benefits: €150.00 Language Bonus + €100.00 Performance Bonus / month Relocation: Not offered (Local Lisbon candidates only) Role Overview Join our team in vibrant Lisbon as a Customer Care & Recall Agent for one of the world's leading automotive manufacturing groups! Work convenient fixed business hours (08:00–17:00), enjoy your weekends off, and earn competitive bonuses supporting Dutch-speaking customers through vital automotive care and safety initiatives. Key Responsibilities Manage automotive recall cases efficiently, ensuring vehicle safety updates and owner communication. Provide end-to-end case management support for Dutch and English-speaking vehicle owners. Coordinate appointment scheduling and logistics between vehicle owners and local dealerships. Deliver empathetic, clear, and action-oriented assistance to address safety concerns professionally. Maintain accurate case logs and update tracking systems in real-time. Requirements & Qualifications Fluent or native proficiency in Dutch + Strong working command of English. Must be a local resident of Greater Lisbon, Portugal. Prior experience in customer care, recall support, or complex case handling. Excellent problem-solving skills and calm, reassuring phone presence. Availability for fixed daytime schedule (Mon–Fri 08:00–17:00). Work Logistics Equipment: Fully equipped workstation provided on-site.