Community Engagement Manager

Community Engagement Manager 📍 Philippines | 💼 Full-Time | 🏠 Remote-Flexible | 🏥 Healthcare Technology 🎯 Key Information Team: Commercial / Product Employment Type: Full-time, Permanent Location: Philippines Hours: 40 hrs/week, flexible schedule, covering 9:00 AM–5:00 PM EST (Toronto time zone) Start Date: As soon as possible 🏥 About This client is a Health Care Professionals (HCPs) collaboration platform — a dynamic, fast-moving health technology company. We connect HCPs across Canada, enabling meaningful peer engagement, medical education, and life sciences partnerships that improve patient outcomes. ✨ Opportunity This is a dedicated role owning community growth and engagement at an organization that has built strong HCP relationships over the past 14 years. You'll bring a fresh set of eyes to member engagement — sharpening what's worked, rethinking what hasn't, and turning that thinking into real systems, content, and relationships. This role moves between strategy and execution — from setting the engagement strategy to writing the welcome message. The ideal candidate understands how HCPs engage differently: time-scarce, skeptical of anything promotional, and driven by peer credibility. Since this function is still proving its value, you'll need to back your work with data as much as relationships. 🚀 Success in This Role Looks Like Operationalizing Engagement. Defining and modernizing the processes, cadences, and systems this function runs on — turning disconnected efforts into something repeatable. Running the Community. Owning the day-to-day pulse of our HCP community across the channels we use to host it, from welcoming new members to surfacing and resolving issues. Growing Engagement. Identifying and nurturing highly engaged members, building one-to-one relationships that turn casual participants into advocates. Creating Relevant Content. Planning and executing discussion topics, content, and programming that HCPs find valuable — respecting their time and clinical credibility. Measuring What Matters. Tracking sentiment, participation, and engagement metrics, and using data to drive change. Representing the Member's Voice Internally. Leading member discovery through interviews, surveys, and research — translating learnings into insight our Marketing, Product, and Customer Experience teams can act on. ✅ Does This Sound Like You? Community Experience. You've grown or operated a successful online community, ideally for a professional, credentialed, or trust-driven audience. Fresh Perspective. You can look at a program with years of history and see where it's ready to evolve — bringing new thinking alongside proven tactics. Strong Executor. You can take a broad mandate or a leader's direction and turn it into something concrete and repeatable. HCP Audience Fluency. You understand — or are genuinely curious to learn — what makes HCPs engage: peer credibility, time scarcity, and low tolerance for anything promotional. Data-Informed. You're comfortable using engagement and sentiment data to sharpen a program and make the case for where it should go next. Strong Communicator. You write clearly and adapt your voice — whether welcoming a new member or briefing internal stakeholders.