Client Experience Coordinator

We are seeking an organized and customer-focused Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination. This role focuses on providing clear communication, researching available options, maintaining accurate information, and creating a positive client experience from start to finish. Responsibilities Communicate with clients to understand their needs and preferences Research available accommodations, transportation, activities, and services Assist with reservations, confirmations, and scheduling Review reservation details for accuracy Provide clients with timely updates and important information Assist with modifications, cancellations, and special requests Maintain organized client records and documentation Follow up on outstanding requests and upcoming arrangements Communicate with service providers when necessary Maintain professional customer service standards Qualifications Strong written and verbal communication skills Excellent organization and attention to detail Customer-focused and professional Comfortable using email and web-based platforms Strong research and problem-solving skills Ability to manage multiple requests and deadlines Previous customer service, hospitality, reservations, or administrative experience is helpful but not required Benefits 100% remote work environment Comprehensive onboarding and training Ongoing professional development Access to professional tools and resources Continuing education opportunities Supportive team environment