ServiceNow Technical Developer – ITSM & CSM - 10942089

ServiceNow Technical Developer – ITSM & CSM Location: Brussels, Belgium Employment Type: Contract Duration: 5 Months Start Date: ASAP Experience: 4–6 years Role Overview We are looking for an experienced ServiceNow Technical Developer to design, configure, and develop solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and Customer Service Management (CSM) . Key Responsibilities Development & Configuration Configure and customize ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management. Develop workflows, Flow Designer flows, and automation scripts. Create and maintain UI Policies, Client Scripts, Business Rules, and Script Includes. Integration Build integrations using REST/SOAP APIs, MID Server, and Integration Hub . Develop secure and scalable integrations with external systems such as CRM and ERP platforms. Platform Administration Support ServiceNow instance upgrades and cloning activities. Contribute to platform performance optimization. Configure and maintain CMDB, Discovery, and asset management capabilities. Quality & Compliance Follow ServiceNow coding standards and platform best practices. Ensure solutions comply with ITIL processes and security guidelines. Required Skills & Experience 4–6 years of ServiceNow development experience. Hands-on experience implementing ServiceNow ITSM and CSM . Strong proficiency in: JavaScript Glide API HTML CSS Jelly AngularJS Strong knowledge of ServiceNow scripting and configuration. Experience with Flow Designer, Integration Hub, and Orchestration . ServiceNow Certified System Administrator (CSA) – Mandatory. Strong communication and stakeholder-management skills. Experience working in Agile/Scrum environments. Preferred Certifications Certified Implementation Specialist – ITSM and CSM. Certified Application Developer (CAD).