HRIS Training Analyst (Workday & ServiceNow) | Hybrid

HRIS Training Analyst (Workday & ServiceNow) Location: Makati (Hybrid) Work Setup: Hybrid (2 Days WFH, 3 days RTO) Shift: Mid Shift (4:00 PM – 1:00 AM) Key Responsibilities Training Needs Analysis (TNA): Conduct thorough training needs assessments to identify knowledge gaps, performance directives, and technical learning requirements across regional and global HR teams. Instructional Design & Content Creation: Design and develop engaging, end-to-end learning materials from scratch, including e-learning modules, digital reference guides, interactive job aids, and virtual instructor-led slide decks. Training Delivery & Facilitation: Lead dynamic training sessions across multiple formats—in-person, virtual, and hybrid—tailored to diverse adult learning styles. ServiceNow & Workday Focus: Serve as the subject matter expert in translating complex ServiceNow processes and Workday system transitions into digestible, actionable learning paths for end-users. Stakeholder Management: Partner effectively with global HR stakeholders, subject matter experts, and business leaders to align training objectives with broader organizational goals. Logistics & Scheduling Administration: Manage end-to-end training operations, including setting out invites, scheduling sessions across time zones, securing meeting rooms, and coordinating all technical and visual logistics. Learning-Wide Initiatives: Actively participate in and support broader learning and development initiatives, contributing to the continuous improvement of the organization’s training framework. Qualifications Experience (Non-Negotiable): Minimum 3 to 5 years of proven experience as an HRIS Training Analyst, Instructional Designer, or Technical Trainer within a Shared Services or BPO environment. Core Technical Expertise (Non-Negotiable): Hands-on experience designing and delivering specialized training for ServiceNow is strictly required. Proven experience supporting Workday transitions or system rollouts is strongly preferred. Instructional Design Skills: Strong capability in content authoring tools (e.g., Articulate 360 / Storyline, Rise) to build digital and e-learning solutions from scratch. Global Stakeholder Collaboration: Proven ability to build relationships and communicate effectively with global HR leaders and cross-functional partners.