Account Director / Executive Sponsor (Recruitment Process Outsourcing - RPO)

Contract Duration : 6 months Key Responsibilities Chair monthly service review meetings with the client's senior stakeholders (HR Directors, Hiring Managers, and C-suite representatives). Present concise, data-driven dashboards covering SLA performance, pipeline health, risks, and forecasts. Provide strategic direction to the on-site RPO team (Project Lead, Recruiters, and Coordinator). Ensure sourcing strategies are aligned with upstream oil & gas market dynamics, talent scarcity, and competitor movements. Act as the primary escalation point for critical delivery issues, requisition bottlenecks, or contractual disputes. Resolve high-stakes challenges with composure and commercial acumen. Own the overall contract P&L, manage the monthly contract fee structure, and oversee any Change Orders related to scope or volume adjustments. Build and maintain trusted advisor relationships with client hiring managers and HR business partners. Proactively identify future workforce demands and upsell/cross-sell strategic solutions. Ensure the RPO team strictly adheres to the client's Code of Conduct, PETRONAS licensing requirements, PDPA (data privacy) regulations, and global anti-bribery/anti-corruption standards. Oversee the seamless mobilization of the RPO team (within 10 business days) and lead the close-out process, including data handover, knowledge transfer, and certification of residual-data deletion. Requirements Bachelor's Degree in Human Resources, Business Administration, Management, or a related technical/commercial discipline. An MBA is highly advantageous. Minimum 15+ years of overall recruitment/talent acquisition experience. At least 10+ years in a senior leadership or Account Director role, specifically managing RPO, Managed Services, or large-volume contingent workforce accounts. Proven track record of managing high-stakes accounts within the Oil & Gas, Energy, or heavy engineering/technical sectors . Demonstrated success in leading a recruitment programme that delivered 30+ successful technical hires within a 12-month period (ideally in the last 5 years). Strong experience in contract negotiation, financial forecasting, and managing P&L for a service delivery unit. Familiarity with PETRONAS licensing requirements, Malaysian labor laws, and PDPA 2010 is a must.