Solutions Consultant with German and English

CloserHire is partnering with a leading digital solutions provider in Bulgaria to recruit a German and English-speaking Solutions Consultant for a project with the world’s largest search engine, based in Sofia. In this role, you will provide expert support and guidance to users, helping them get the most out of innovative digital products. You’ll join a collaborative, fast-paced team environment focused on delivering exceptional customer experiences and driving product value. Language required: German Highlights: Relocation support included Private health insurance Career growth opportunities Responsibilities: Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers Engage customers through multiple channels, including phone, email and chat Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores Collaborate with team members to share best practices and contribute to the knowledge base Participate in ongoing training and stay updated on product knowledge and industry trends Qualifications: Fluent German and English communication skills Strong interpersonal abilities and customer service orientation Ability to follow structured guides and processes Excellence in active listening and problem-solving Adaptable and quick to learn new processes and technologies Self-motivated with a passion for customer satisfaction Customer-focused mindset and delivering exceptional service Excellent communication style, ability to explain complex concepts simply Ability to troubleshoot issues and find creative solutions Ability to collaborate and shares knowledge, and contributes positively to team dynamics Ability to embrace change, learns quickly, and maintains composure under pressure