Swedish-Speaking Customer Service & Claims Agent – Athens, Greece (Relocation)

Are you fluent in Swedish and looking for an exciting professional experience in sunny Athens? Join our dynamic team representing SquareTrade , a global leader in device protection and customer care. Combine a rewarding role in a multinational company with the vibrant lifestyle, rich history, and Mediterranean climate of Greece. Why Apply? Competitive Monthly Salary: €1,350 gross/month base pay. Productivity Bonus: Earn up to €200.00/month based on target achievements. Transportation Bonus: Receive up to €100.00/month for on-site days worked after training. Full Paid Training: 2-week structured induction + 2-week On-the-Job (OTJ) Nesting with ongoing skill enhancement. EU Relocation Support Available: 2 weeks of hotel accommodation. Flight ticket covered (within the EU). Free airport pickup & real estate agency assistance for local housing. Key Job Details Position: Customer Service & Claims Agent (SquareTrade Project) Location: Athens, Greece (On-site) Contract: 8-Month Contract Schedule: Monday to Friday (including occasional weekends) Working Hours: Rotating shifts between 10:00 and 23:00 Working Model: On-site What You Will Do Provide empathetic, high-quality frontline customer support and claims management across phone and chat. Process new and existing claims, issue approvals or denials, and coordinate repairs/replacements for electronics and household appliances. Answer inquiries regarding warranty coverage, policy terms, and product details in plain, easy-to-understand language. Log complaints immediately, acknowledge them within 24 hours, and aim for efficient first-time resolution. Maintain complete and compliant case records in CRM systems (Salesforce) while adhering strictly to GDPR guidelines. Participate in continuous learning and root-cause analysis to help elevate service standards. Requirements Language Skills: Native or near-native level in Swedish (C1 level minimum). Communication Skills: Clear, empathetic listening and questioning techniques with a solution-oriented mindset. Technical Skills: Comfortable navigating tech ecosystems (Windows, Android, Chrome OS), CRM platforms (Salesforce), and specialized claims systems. Typing Speed: Minimum 25 WPM with 85%+ accuracy. Education: Minimum high school diploma or equivalent. Core Strengths: Ability to remain calm under pressure, strong multitasking capabilities, and a keen eye for regulatory compliance. About Us This position is brought to you by Cross Border Talents in partnership with Teleperformance Greece . Cross Border Talents is a global AI Talent Infrastructure platform connecting skilled candidates with top employers across 160+ countries. Ready to start your journey in Greece? Apply today and take the next step in your international career!