English-Speaking AI Customer Support Specialist

CloserHire is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies. This is a full-time, 40-hour-per-week position operating on a 24/7 rotating shift schedule, with schedules provided in advance. You’ll support both consumers and business users while gaining hands-on experience within the rapidly evolving AI industry. Language required: English Highlights: Extra bonus/commission on top of base salary (EUR) Meal allowance Career growth opportunities Responsibilities: Support customers across multiple communication channels Resolve billing, invoicing and account access enquiries Troubleshoot platform and product-related issues Guide customers on using products and features effectively Deliver timely, accurate and high-quality customer support Qualifications: Fluent English, written and spoken Strong interest in AI and new technologies Excellent communication and problem-solving skills Customer-focused and comfortable troubleshooting issues Previous customer service or technical support experience is an advantage Comfortable working with rotating shifts in a fast-paced environment