Junior Customer Service Specialist – (German Speaker)

Role: Customer Service Specialist Location: On-site / Relocation Support Employment Type: Full-time Available for: EU citizens or expats with work permit Program Overview We are offering entry-level career opportunities within a fast-growing, international environment. This multi-track role structure is designed for early-career professionals who want to build practical experience, develop in-demand skills, and grow within a global organization . Depending on your strengths and interests, you will be aligned with one of the following tracks: Customer Service Content Creation Support Operations This is more than a job — it is a career entry point with structured development and internal mobility pathways . Key Responsibilities 1. Customer Service Specialist (German-Speaking) Serve as the primary contact for German-speaking customers (phone, email, chat) Handle inquiries, complaints, and service requests with a customer-first mindset Meet and exceed KPIs, SLAs, and satisfaction targets Accurately document interactions in CRM systems Escalate complex issues and collaborate with internal teams What We Offer Competitive entry-level salary package + performance bonus Structured onboarding and training programs Exposure to an international, multicultural work environment Clear career growth and internal mobility opportunities Stable, long-term employment within a scaling organization Relocation support (where applicable) Additional Information Working hours may vary depending on business needs Candidates must have EU citizenship or a valid work permit