Patient Services Coordinator

A busy healthcare clinic is seeking a professional and organized Patient Services Coordinator to support reception, patient registration, insurance verification, payment processing, and day-to-day front office operations. This position is well suited for someone with strong customer service abilities, basic computer knowledge, and the ability to remain accurate and composed in a fast-paced medical setting. The Patient Services Coordinator will serve as a primary point of contact for patients and help create an efficient, welcoming, and professional experience throughout each visit. Primary Responsibilities Welcome patients and provide a courteous, professional first impression Complete patient check-in and check-out procedures accurately and efficiently Distribute registration forms and collect required patient information and documentation Obtain, scan, and upload insurance cards, identification, and other necessary records Register new patients and update demographic, contact, and insurance information for existing patients Confirm insurance coverage and eligibility in a timely and accurate manner Collect copays, outstanding balances, service fees, and other patient payments Process cash, checks, and credit card transactions according to clinic procedures Respond to routine billing questions, payment concerns, and account inquiries Help coordinate patient flow and communicate delays, wait times, or scheduling updates Answer incoming calls professionally and direct messages or inquiries appropriately Respond promptly to patient requests while maintaining a helpful and respectful approach Assist with follow-up scheduling, appointment coordination, and medical record requests Reconcile daily patient charges and payment activity with system-generated reports Perform opening and closing duties, including preparing forms, organizing paperwork, and submitting required reports Follow established cash-handling procedures and help protect clinic financial assets Maintain accurate, complete, and confidential patient records Provide general administrative and clerical support to front office and clinical teams Follow HIPAA requirements, privacy standards, clinic procedures, and organizational policies Minimum Qualifications High school diploma or GED Current HIPAA compliance training or credential Basic computer proficiency, including experience with Microsoft Office or comparable software Strong attention to detail and commitment to accuracy Excellent customer service skills and a patient-centered attitude Professional appearance, communication style, and workplace demeanor Clear, courteous, and confident telephone skills Ability to organize multiple responsibilities and adjust priorities as needed Ability to protect confidential patient, insurance, and financial information Preferred Qualifications Previous experience in medical reception, patient access, registration, front desk support, or healthcare administration Experience confirming insurance benefits and collecting patient payments Familiarity with electronic health records, appointment scheduling platforms, or practice-management systems Experience in urgent care, family medicine, occupational health, primary care, or a walk-in clinic General understanding of medical office procedures, billing workflows, and patient documentation requirements