Operations Customer Expert

Join a leading AI technology company as an Operations Customer Expert, providing professional and exceptional support to individual and business customers in a fast-paced, innovative environment. Language Requirement: English – Fluent Work Requirement: Experience in tech support Key Responsibilities * Provide customer support across multiple channels, troubleshooting and resolving issues efficiently. * Assist customers with billing, invoicing, and account-related matters. * Troubleshoot account access and technical issues. * Guide, support, and train customers on the use of the company's products. * Deliver timely, accurate, and customer-focused responses. * Maintain high service quality and meet customer satisfaction and quality targets. Working Hours: Project Coverage: 24/7 Rotating Shifts Working Time: 8 hours per day + 1-hour lunch break Weekly Hours: 40 hours per week Schedule Notice: Work schedules are provided 10 days in advance. Contract & Compensation: Contract Type:Selection Agreement Daily Allowance: €18.56 Weekly Allowance: €92.80 (5 working days) Base Salary: €938.00 gross/month Holiday Allowance: €78.17/month Christmas Allowance:€78.17/month Meal Allowance:€154.00/month (€7.00 per working day) Estimated Monthly Gross Salary: €1,248.33 Variable Bonus: Up to €200/month Recruitment & Contract Progression * Candidates will sign a Selection Agreement to manage the final phase of recruitment, including training. * If selected at the end of the training, candidates will sign an Employment Uncertain Term Contract with a foreseeable duration of 12 months. * A permanent contract will be offered after 2 years subject to the applicable conditions. * Private health and dental insurance will be provided after signing the employment contract, provided you already have a NIF and Social Security number. Meal Allowance * The meal allowance is paid through a prepaid meal card. * The meal allowance is exempt from Social Security and IRS contributions. Documentation Required: EU Passport OR Valid Spanish Residence Permit.