Apartment Rental Secretary

We are seeking a highly organized, reliable, and professional Apartment Rental Secretary / Virtual Assistant to support our fast-paced apartment rental brokerage. The ideal candidate is fluent in English and Spanish , detail-oriented, proactive, and capable of managing multiple administrative and leasing tasks independently. Key Responsibilities Handle paperwork, document preparation, scheduling, and data entry . Manage and organize tenant, landlord, and property information. Communicate professionally with tenants, landlords, agents, and prospects . Respond to inquiries and follow up on pending tasks and documentation. Maintain accurate records and update client information in Zoho CRM . Assist with rental applications, lease-related documents, and administrative processes. Coordinate appointments, showings, and other scheduling needs. Follow company policies, procedures, and established workflows consistently. Review work carefully to ensure accuracy and completeness. Support daily operations and assist with additional administrative tasks as needed. Qualifications Fluent in English and Spanish , both spoken and written (required). Excellent communication and interpersonal skills. Professional, tactful, and diplomatic when communicating with clients. Exceptional organizational skills and strong attention to detail. Perfectionist mindset with a commitment to reviewing work for accuracy. Ability to follow instructions, policies, and established processes. Proactive, dependable, and capable of managing multiple tasks independently. Basic understanding of tenants, landlords, and property management . Previous real estate or apartment rental experience is a strong plus. Experience with Zoho CRM is preferred.