German Speaking Customer Support Specialist – Sportswear Brand

German Speaking Customer Support Specialist – Sportswear Brand Job Overview We are seeking a fashion-focused and service-oriented German Speaking Customer Support Specialist to join a leading global service provider in Sofia, Bulgaria. Supporting an iconic international sportswear brand, you will act as the key touchpoint for retail consumers, managing multi-channel inquiries regarding e-commerce orders, digital account configurations, and pre- or post-purchase product details. This role is ideal for an enthusiastic professional looking to deliver premium consumer care within a fast-paced environment. Location & Work Mode City: Sofia Country: Bulgaria Work Mode: On-site (Based full-time at the Sofia office facility; there are no remote or hybrid options available for this project). Your Role & Responsibilities Deliver high-quality consumer support via email, live chat, and voice channels in fluent German. Resolve pre-purchase and post-purchase inquiries, including package logistics, order tracking, returns, billing discrepancies, and size evaluations. Maintain complete and precise administrative summaries of all client cases and resolutions within tracking databases. Provide timely, courteous, and accurate responses to meet defined quality assurance and productivity standards. Collaborate with internal fulfillment and digital support teams to optimize global customer satisfaction metrics. Your Qualifications Language Proficiency: Fluent or native written and spoken German (C1/C2 level) . Core Traits: Exceptional communication and problem-solving skills with an empathetic, customer-first approach. Multitasking: Comfortable managing multiple user digital interactions simultaneously within a high-volume retail campaign environment. Work Ethic: Proactive, highly reliable, and capable of working well within a diverse, international team. Experience (Plus): Prior experience in customer care, retail helpdesks, e-commerce support, or contact center environments is a distinct asset. Shifts & Working Hours Schedule: Full-time (40 hours per week). Working Hours: 8 hours per day, scheduled Monday to Friday . Note: Specific shift schedules may vary based on seasonal business demands or platform updates. Salary, Bonuses & Benefits Salary Range: €1,500 – €1,700 Gross base per month. Performance Bonus: Monthly performance incentives of up to €139 Gross (unlocked starting from your third month of employment). Allowances & Perks: * Monthly food vouchers. Dedicated monthly transport allowance. Access to a co-financed corporate sports card membership subscription. Health Coverage: Comprehensive private health insurance alongside an integrated dental package. Onboarding: Fully paid initial professional training and structured campaign onboarding.