Cloud Engineer

Job Overview We are looking for a Cloud Engineer with experience in Technical Support, System Administration, and Cloud Operations. The ideal candidate should have hands-on experience with AWS and Microsoft Azure , strong troubleshooting skills, basic automation knowledge, and excellent communication abilities. Key Responsibilities Monitor cloud infrastructure, alerts, dashboards, and ticketing systems to identify and resolve incidents. Provide L1 support for AWS and Azure environments, including incident triage, troubleshooting, escalation, and resolution. Perform system administration tasks such as user management, access control, patching, backups, and server health monitoring. Coordinate incidents with Infrastructure and Development teams while ensuring SLA compliance. Support cloud deployments, maintenance activities, and operational changes. Develop and maintain basic automation scripts using PowerShell, Bash, or Python. Create and update SOPs, runbooks, and technical documentation. Identify recurring issues and recommend improvements to monitoring, automation, and operational processes. Maintain accurate incident records and provide timely communication to technical and business stakeholders. Qualifications & Skills Bachelor's degree in computer science, Information Technology, or a related field. 2–4 years of experience in Cloud Support, Technical Support, or System Administration. Hands-on experience with AWS and Microsoft Azure . Good knowledge of Windows/Linux administration and networking fundamentals (DNS, TCP/IP, VPN). Experience with monitoring and ticketing tools (CloudWatch, Azure Monitor, ServiceNow, Jira, etc.). Basic scripting/automation experience using PowerShell, Bash, or Python . Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills. AWS or Azure certifications are an added advantage. What we offer: Market-competitive salary Career growth opportunities Learning & development programs On-the-job training Medical Coverage (IPD) Life Insurance Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement) Provident Fund Employee Old Age Benefits (EOBI) Employee engagement & wellness initiatives Shift: EST Location: NASTP, Cantt, Lahore.