Solutions Consultant (Dutch & English)

Key Information: - Work Model: On-site - Schedule: Monday to Sunday - Working Hours: 09:00 – 22:00 - Relocation: Relocation support provided Responsibilities: - Deliver professional support for the products and services, maintaining a stellar customer satisfaction rate - Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of the customers - Engage customers through multiple channels, including phone, email and chat - Resolve customer inquiries within agreed SLAs, using the comprehensive knowledge base and established protocols - Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores - Collaborate with team members to share best practices and contribute to the knowledge base - Participate in ongoing training and stay updated on product knowledge and industry trends Requirements: - Native-level Dutch proficiency - Fluent English proficiency - Strong interpersonal abilities and customer service orientation - Ability to troubleshoot issues and find creative solutions - Adaptable and quick to learn new processes and technologies, technical background is not mandatory Benefits: - Financial support during relocation. - Fully paid training and career development opportunities. - Competitive salary plus health insurance and other benefits. - Positive international working environment.