Technical Customer Success Manager

Key Information: Work Model: On-site Schedule: Rotating Shifts (Monday to Sunday 08:00 to 18:00) Key Responsibilities: - Portfolio Ownership: Own a customer portfolio end to end, acting as the primary trusted technical advisor for your accounts. - Opportunity Creation: Identify and generate new opportunities outside focus accounts, progressing them through the complete sales funnel. - Deal Execution: Drive opportunity completion from initial stages to the end, including technical discovery, solution positioning, consumption activation, and customer follow up. - Pipeline Conversion: Convert, close, and grow opportunities across the entire customer portfolio, including accounts prequalified by the digital sales specialist team. - CRM Excellence: Maintain strong CRM hygiene to ensure all opportunities, milestones, and forecasts remain complete, current, and backed by evidence. - Retention and Growth: Engage with churn risk customers actively to protect baseline Azure consumption and strengthen customer relationships. - Strategic Priorities: Support pipeline excellence, artificial intelligence and innovation initiatives, and always on skilling priorities. Requirements: - Exceptional verbal and written English communication skills (C1 minimum) - Minimum 2 years of experience in B2B sales within a contact center environment; - Paid training - Willing to work 40 Hours per week on a rotational shift pattern - Must be locally available in Lisbon, Portugal