Branch Manager - Aftersales

Job Overveiw: People Perfect is looking for a Branch Manager – Aftersales for one of its leading multinational clients in the Consumer Electronics industry. This is an excellent opportunity for experienced professionals to lead regional after-sales operations, drive service excellence, and enhance customer satisfaction while managing branch performance and Authorized Service Partners (ASPs). Job Responsibilities: Manage complete regional after-sales operations and branch performance. Supervise and monitor the performance of Authorized Service Partners (ASPs). Ensure standardized installation, repair, and field service quality through inspections and audits. Ensure compliance with company policies, SOPs, KPIs, and operational standards. Oversee inventory management, spare parts control, and asset accountability. Achieve regional operational KPIs and service performance targets. Improve customer satisfaction by reducing service turnaround time and resolving complaints effectively. Monitor service partner compliance and support profitability improvements. Manage incentive settlements, warranty claims, and service-related payments. Ensure timely closure of replacement, refund, and dealer service cases. Prepare operational reports and recommend process improvements. Qualifications & Experience: Bachelor's or Master's degree in Business Administration (BBA), Management, Electrical Engineering, Electronics Engineering, Mechanical Engineering, or a related field. Proficiency in Microsoft Excel, MS Office, and ERP/CRM systems . 5–8 years of experience in after-sales service, branch operations, or service operations. 3–5 years of experience in a supervisory or managerial role. Experience in the consumer electronics or home appliances industry is highly preferred. Hands-on experience managing Authorized Service Partners (ASPs), customer service operations, field service teams, inventory management, and spare parts control. Strong knowledge of CRM systems, KPI management, budgeting, customer complaint handling, and operational reporting. Location : Lahore