Senior Specialist, Package Implementation, ServiceNow, Nicosia

About the Opportunity Our client, a global technology consulting company with over 87,000 employees across 40+ countries, is seeking talented professionals to join their European operations supporting major digital transformation programmes in the banking and financial services sector. The Role We are hiring a Senior ServiceNow Specialist to lead the functional design and delivery of ITSM and SPM workstreams on a major banking transformation programme. You will run workshops, shape user stories and process flows, and partner closely with the development team through the full delivery lifecycle. What You Will Do Lead workshops and functional design sessions with business and IT stakeholders Create user stories, process flows and supporting documentation Provide clear functional guidance to the development team throughout the delivery lifecycle Drive analysis, problem solving and stakeholder management across the ServiceNow workstream Apply ITIL aligned ITSM processes and ServiceNow best practice across solution design What You Will Bring Strong understanding of ITSM processes and the ITIL framework Minimum 5 years proven experience working with the ServiceNow platform Hands on experience with ITSM, SPM, Service Catalog and Workflow design Basic understanding of CMDB Basic understanding of scripting concepts (no coding required, but helpful) Experience with Agile / Scrum delivery methodologies Strong analytical and problem solving abilities Excellent communication and stakeholder management skills Nice to Have (Certifications) ITIL Foundation v3 or v4 ServiceNow Certified System Administrator (CSA) ITSM Implementation Business Analyst Micro certifications The Details Location: Nicosia, Cyprus. Fully onsite, no remote or hybrid option Hours: 8 hour working day, Monday to Friday Languages: Fluency in both Greek and English is mandatory. Candidates who do not speak both languages cannot be considered Salary range will be discussed with short listed candidates.