Portuguese-Speaking Customer Expert | Athens, Greece

Location: Athens, Greece Work model: On-site Schedule: Monday–Friday | 11:00–19:00 Contract: Full-time | Initial 8-month contract About the role We are looking for a Portuguese-speaking Customer Expert to join a dynamic team supporting business customers. You will be the first point of contact, assisting customers through inbound calls, chats, and emails and helping resolve a wide range of queries, including: Account verification and access issues Payment transfers and transactions POS device support Customer account-related inquiries Following up on cases through to resolution Escalating more complex issues when required You'll work in a fast-paced environment where processes are regularly updated, so adaptability and a customer-focused mindset are essential. What we offer Structured onboarding and training 5-day nesting period Comprehensive learning curve of 2–4 months Monthly productivity bonus based on performance Regular company events and team activities Opportunity for long-term development Requirements Native-level or C1 Portuguese Strong communication and customer service skills Comfortable working with multiple systems and tools Adaptable and able to work in a fast-paced environment Willingness to work on-site in Athens