Team Leader Surveillance Operator

DUTIES AND RESPONSIBILITIES: Monitor physical and online gaming environments to ensure operational integrity and compliance Review and verify studio-reported incidents and investigate irregularities Analyse roulette wheel performance, gameplay deviations, and suspicious activities Operate surveillance systems, video monitoring platforms, and security software Test surveillance tools and report bugs, defects, and system issues Maintain accurate incident logs, surveillance records, and operational reports Support QA initiatives by identifying opportunities to improve surveillance accuracy and system reliability Lead and support the Surveillance Operations team across all shifts Monitor team performance and ensure adherence to operational procedures and quality standards Provide guidance, coaching, and support to team members Coordinate shift coverage to maintain uninterrupted 24/7 surveillance operations Promote a culture of accuracy, accountability, and continuous improvement Prepare reports to support investigations, disciplinary actions, and staff evaluations Work closely with QA teams, developers, and operational stakeholders to improve surveillance processes Escalate security risks, policy violations, and operational concerns when required Ensure compliance with internal policies, gaming regulations, and security procedures. REQUIREMENTS: Native-level Bulgarian and advanced English Previous casino surveillance experience within land-based casinos, cruise ships, live casino studios, or online casino/iGaming operations Team leadership experience in Surveillance, Risk, Fraud, QA, QC, GP Operations, or similar operational leadership role Experience managing teams or shifts in a fast-paced operational environment Advanced Microsoft Excel skills Good knowledge of Microsoft 365 applications Strong analytical skills and attention to detail Excellent computer literacy Willingness to work rotational shifts, including weekends Experience as a Shift Manager, GP Team Leader, QC Team Leader, Surveillance Team Lead, Risk Lead, or Fraud Lead Experience testing operational or surveillance systems Knowledge of live casino operations and gaming security procedures. BENEFITS: Competitive starting salary with opportunities for growth. Comprehensive onboarding and training aligned with high industry standards. Friendly and supportive team culture. Career advancement opportunities in a fast-paced international environment. Supplemental health insurance, including dental and vision coverage. Additional private health insurance, including outpatient, hospital, dental, and optical coverage Fully covered public transportation card Fully covered MultiSport card Access to a personalized learning platform with gamified training and development programs. Office located near major public transport hubs for easy commuting.