Service Technician II

Company Summary A leading global service-based systems integrator with 20 years of proven growth, dedicated to being our customers' best service provider. Our culture is built on a strong foundation of core values, and we take pride in protecting the lives and assets of our customers and their communities. Position Overview We are seeking a full-time, results-driven Security Service Technician to join our team. In this role, you will respond to routine and non-routine service calls, scheduled maintenance calls, and emergency or after-hours calls in a timely manner, diagnosing, troubleshooting, repairing, and replacing defective parts across a range of low-voltage and electronic security systems. You'll also support new installations and small project work as needed. Key Responsibilities Respond to service, maintenance, and emergency calls in a timely and professional manner Diagnose, troubleshoot, repair, and replace defective components on installed security and fire alarm systems Install, configure, and support network systems and related equipment for assigned projects Complete detailed service reports and documentation to support accurate invoicing and job tracking Perform preventative maintenance on installed low-voltage systems Coordinate with team members and specialists to support service delivery across assigned accounts Provide technical assistance, systems checkout, and troubleshooting for new and existing installations Follow all federal, state, and local regulations along with company health and safety policies Maintain company vehicle in accordance with company guidelines Required Qualifications 3-5 years of experience servicing, integrating, or programming access control, video surveillance, intrusion, or fire alarm systems Strong technical aptitude with hand and power tools (drill, screwdriver, wire stripper, hacksaw, crimper) Solid troubleshooting and programming skills with the ability to independently diagnose and resolve system issues Strong customer service skills and the ability to work well under pressure Valid driver's license with a clean driving record Ability to travel locally to job sites, with minimal overnight travel required High school diploma/GED or equivalent experience Preferred Experience CCTV experience with platforms such as Milestone or Genetec Access control experience with AMAG, Lenel, Genetec, Software House/CCURE, or S2 Intrusion detection experience with DMP or Bosch Fire alarm systems experience Benefits and Compensation Pay range: $36 - $45 per hour, based on experience 10 company holidays plus paid time off starting at 13 days annually Medical, dental, and vision coverage Life insurance and disability plan Wellness program and 401(k) matching plan Tuition reimbursement and paid parental leave Vehicle reimbursement plan or company vehicle provided Cell phone reimbursement, where applicable Why Work With Us Join a team that values growth, accountability, and delivering results, with the opportunity to work across a wide range of security, fire alarm, and low-voltage systems while building long-term technical expertise.