Customer Service Representative

Position Summary Seeking a detail-oriented and proactive Customer Service Representative (CSR) to support daily operations in a fast-paced 3PL environment. Responsible for handling customer inquiries, tracking shipments, coordinating internally, and ensuring accurate, efficient service. Key Responsibilities Act as primary contact for customer inquiries (phone & email) Provide shipment updates and order status Enter and manage data in TMS accurately Coordinate with dispatch, operations, and carriers Resolve issues Maintain professional communication Support documentation, billing, and tracking Manage multiple tasks in a fast-paced environment Qualifications 3+ years of customer service experience in logistics/3PL industry. Experience with TruckMate is an asset. Strong communication and attention to detail Ability to multitask and problem-solve independently Proficient in Microsoft Office (Excel, Outlook, Word) Ability to work under pressure and meet deadlines If interested, please reach out to us on 437-994-7394 or 416-275-6475.