French-Speaking B2B French-speaking Customer Specialist – Lisbon, Portugal

French speakers wanted for a B2B French-speaking Customer Specialist role in Lisbon, Portugal. Relocation support available. At a glance Location: Lisbon, Portugal Language: French + English Salary: 1100€ x 12 (gross) · Meal Allowance (net) 7.23€ per working day Start date: 13/8 / 10/9 Relocation: Supported – see below About the role CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you! What you will do Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform. Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations. Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance. Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company. Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach. What we are looking for Language Proficiency: Fluent in English and proficient in French. Education & Experience: High school diploma (mandatory). Stable job history (not frequent job hopping). Minimum 1 year of experience in customer service with a strong customer-oriented approach. Strong interpersonal and teamwork skills. Ability to multitask in a fast-paced environment. High attention to detail and problem-solving mindset. Experience with automated customer service platforms is a plus. Excellent written and verbal communication skills. Strong organizational and computer skills. Flexibility and adaptability to change. Ability to work independently while following company protocols. Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off. Salary 1100€ x 12 (gross) · Meal Allowance (net) 7.23€ per working day Benefits and what is on offer Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts. Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools. Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses. Competitive Package: Health insurance & wellness programs. Paid time off & holiday allowances. Performance-based incentives. Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry. Relocation support Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health Insurance since day 1 for small amount, free after 6 months How the process works Apply with your CV – we review every application Short screening call with a CloserHire recruiter (around 30 minutes) Interview with the hiring team Offer, then support with paperwork and, where applicable, your move