German-Speaking Customer Support Representative

We are looking for a German-speaking Customer Support Representative to provide high-quality assistance to our customers via phone, email, and chat. You will be the first point of contact for customers, ensuring a smooth and positive experience while resolving inquiries efficiently and professionally. Key Responsibilities Provide customer support in German (phone, email, live chat) Handle inquiries related to products, services, billing, or technical issues Resolve complaints in a professional and solution-oriented manner Accurately document customer interactions in the CRM system Escalate complex cases to relevant departments when necessary Meet KPIs related to response time, resolution rate, and customer satisfaction Profile Requirements Fluent German (C2 level – written and spoken) Good command of English (B2 minimum) Strong communication and problem-solving skills Customer-oriented mindset Ability to multitask and work in a fast-paced environment Basic computer literacy Preferred Qualifications Previous experience in customer service, call center, or helpdesk Experience using CRM systems Experience in e-commerce, fintech, tech, or gaming (depending on industry) Matric/ Grade 12 qualification is essential What We Offer Competitive salary Performance bonus (if applicable) Paid training Career growth opportunities International and dynamic work environment