DLP Team Leader (Defect Liability Period)

To manage a customer warranty obligations on behalf of the organization across newly handed over properties. Oversees a team of engineering qualified staff (internal) and external contractors to address service requests and achieve highest level of customer satisfaction. Support delivery of the DLP management plan and implement in accordance with company policies. Drive team effectiveness Post-Handover functions i.e. Defect Liability Period Ensure issuance of notifications and instructions to the Contractor/Consultant driving compliance in accordance with policies. Drive close out of service requests to a highly satisfied customer scoring. Support a performance driven culture and maintain strong stakeholder relationships Deliver a seamless workflow and manage delays and escalations (if any) in a coordinated and effective manner. Co-ordinate with all departments concerned in order to maintain Defect Liability Period obligations to clients consistently and to best practices. Approach Defect Liability Period requests from the client's perspective, handle clients and escalations towards a positive outcome. Deliver a high monthly close out rate in adherence with SLA obligations. Lead a small to medium team. Deal with escalated cases and special projects in support of the DLP Manager. Scheduling and prioritization of daily service requests to team. Audit and inspection of works completed to maintain a high standard.