Operations Head - Supply Chain and CX

About Client - We retail affordable electric two-wheelers across Delhi NCR, western Uttar Pradesh, Haryana, Rajasthan and Karnataka. We operate our own network of company-owned stores along with a dealer and franchise network, and we run our own retail, service and supply chain operations. We are now building a national dealer + franchise network. We are looking for a hands-on operator to build the company's supply-chain backbone. Role You will own: Sourcing Manufacturing & Assembly Quality Inventory Logistics Spares Service Key Responsibilities Build and manage supplier/assembler/ manufacturer network. Drive transition toward controlled self-production of affordable electric two wheelers. Establish QC standards and supplier quality management. Own inventory planning and working capital. Build regional warehousing/distribution as volumes scale. Reduce logistics cost per scooter. Ensure scooter and spare-parts availability. Build warranty and service processes. Drive operational cost, quality and productivity improvements. Build the operating systems required to scale the business. Key KPIs Inventory turns / inventory days Stock-out % Supplier OTIF Gross margin improvement Assembly cost/scooter Logistics cost/scooter PDI failure % Warranty % Warranty cost/scooter Spare-parts availability Service TAT Ideal Candidate 8–15 years of operations/supply-chain experience. Strong experience across procurement + inventory + logistics + operations. Hands-on experience in automotive/EV/manufacturing. Comfortable operating in a high-growth, resource-constrained environment. Experience building systems from scratch. Startup/high-growth experience preferred. Most relevant backgrounds: EV, 2W, automotive, auto-components, manufacturing + distribution.