Customer Support Specialist (Dutch-Speaking) – Remote

Position Title Customer Support Specialist (Dutch-Speaking) – Remote Job Overview We are seeking a dedicated Dutch-speaking Customer Expert to join a global team in a remote capacity. In this role, you will provide high-quality after-sales support primarily through email and chat (with minimal phone interaction) and handle essential back-office tasks. You will serve as a key point of contact for resolving everyday customer inquiries, including delivery tracking, damaged goods, and product exchanges. Key Responsibilities Provide comprehensive after-sales support via email and chat channels, with occasional phone inquiries. Resolve common customer issues regarding order delivery delays, missing or damaged items, and product exchanges. Execute back-office administration tasks efficiently using multiple software tools and CRMs. Engage with customers across social media platforms for specific regional markets when required. Maintain high quality and customer satisfaction standards across all interactions. Requirements Language Skills: Native or C1-level proficiency in Dutch, with B2-level English for internal communication and tools. Technical Skills: Strong PC literacy, proficiency in MS Office, and a typing speed of at least 25 WPM (30 WPM preferred) with 85%+ accuracy. Experience: Previous experience in customer service, sales, or high-volume support roles is a plus, but not required. Soft Skills: Excellent written communication, multitasking abilities, and a solution-oriented mindset. Work Model & Schedule Location: Remote (Must be based in or relocating to Greece) Contract Duration: 8-month contract Schedule: Full-time, Monday to Friday with occasional weekend shifts Hours: Rotating shifts between 09:00 and 21:00 What We Offer Monthly productivity bonus (up to €150/month based on performance) Full relocation support package provided Comprehensive training and continuous development Opportunity to gain experience in an international, multicultural environment