About the position
Role Overview The FOH Training & Service Manager will design, implement, and lead customer service, upselling, and hospitality training programs to maintain premium service delivery across all F&B locations. Key Responsibilities Design comprehensive training modules focused on FOH F&B operations, guest hospitality, service recovery, and upselling. Audit and enforce guest service standards across all branches through regular site visits and evaluations. Train and mentor Store Captains, Floor Supervisors, and frontline F&B service staff. Qualifications Degree in Hospitality Management, HRM , or a related field. At least 5 years of managerial experience leading training and FOH service operations within the F&B sector.
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