Gaming Player Support Specialist (German & English) - Sofia, Bulgaria

Gaming Player Support Specialist (German & English) Location: Sofia, Bulgaria (On-site) Company: TELUS Digital Bulgaria Level up your career in one of Europe's oldest and most vibrant capital cities. We are looking for a customer-focused, gaming-passionate Player Support Specialist fluent in German and English to deliver top-tier support to our growing gaming community. What You'll Do Player Assistance: Provide friendly, efficient support to players via chat and email in both German and English. Problem Solving: Resolve technical issues, account queries, in-game purchases, and gameplay troubleshooting. Community Engagement: Foster a safe, fun, and high-quality environment for players around the globe. Continuous Improvement: Collaborate with team members to optimize support workflows during comprehensive on-site training. Requirements Language Skills: Native or fluent (C1/C2) level proficiency in German and English (written and spoken). Work Preference: Ability and willingness to work fully on-site in Sofia, Bulgaria. Flexibility: Comfortable with shift work (24/7 rotational schedule, Monday–Sunday). Passions & Soft Skills: Strong communication skills, problem-solving mindset, and a genuine passion for gaming and player experience. Compensation & Package Gross Salary: €1,585.00 per month Welcome Bonus: €1,500 bonus for start dates in July or August Relocation Package (for candidates moving to Bulgaria): Relocation Bonus: €1,500 Gross paid in 2 installments to help cover moving and initial rent expenses. Accommodation: 21 days of company-provided housing upon arrival. Housing Assistance: Dedicated help finding long-term rental accommodation. Job Details & Shift Info Working Model: 100% On-site (Sofia, Bulgaria) Schedule: 24/7 rotational shifts (Monday through Sunday, covering full 00:00–00:00 operational hours) Training: Full company-provided on-site training included to set you up for success. Why Sofia? Nestled at the foot of Vitosha Mountain, Sofia blends ancient history, affordable living, vibrant nightlife, and a thriving international tech hub. Ready to jump into the game? Apply today to kickstart your journey in Sofia!