Operations Manager | Iskandar Puteri

Company Background Our client is a leading logistics provider specializing in efficient and reliable supply chain solutions tailored to complex customer needs. With extensive experience across B2B and B2C sectors, the company leverages innovation, automation, and e-commerce growth to deliver smarter and more streamlined operations. They are committed to optimizing supply chain performance and supporting business success through scalable solutions. Job Description Lead and manage the logistics operations to achieve the operations key performance index and the required service standards Monitor and analyze P&L of the operations, establish business controls and provide solutions to reduce cost and increase revenue. Defines roles and responsibilities, plans for the department's future needs and operations; counsels employees on performance Works collaboratively with client and departmental staff to assure operational effectiveness, adherence to polices and procedures and maximization of flow of all incoming and outgoing material. Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organization's policies and applicable laws Ensuring information/knowledge resources can be readily accessed and easily retrieved Manages quality system and continuous process improvement within the facility Additional responsibilities include, process development and continuous improvement and managing total productivity. Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance) Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations. Drive Lean Warehousing System. Ensure safe work environment for all employees Administers and communicates company policies Regularly reviews performance expectations with leadership team. Providing expectations, performance planning, feedback to team members. Responsible for the training & development and performance discussions with staff. Maintain good working relationships with customers Job Requirements This position requires at least 8 years of experience in logistics operations management providing overall direction, implementation, and continuous improvement in all phases of logistics solutions. Degree in Engineering, Logistics, Supply Chain Management, Industrial Engineering or equivalent work experience in the logistics field. Good working knowledge of the following operations areas – domestic distribution, warehouse management, inventory planning, transportation management and logistics execution systems. Highly developed computer skills, with a focus on MS Office suite products. Proven transportation /logistics / supply chain management knowledge Strategic thinking ability, proven implementation results Superior customer relationship management skills In depth knowledge of international transportation, with regional emphasis/expertise Excellent negotiation experience with subcontractors, transporters, & vendors. Experience with customs and regulatory issues related to logistics Location: Iskandar Puteri, Johor Salary Range: Up to RM13k