B2B Client Operations Manager

About the position

B2B Client Operations Manager Location: Barley Wood, North Somerset (Hybrid - circa 2 days per week in our beautiful nature home office) Salary: £competitive | Type: Full-time We’re Vivobarefoot, a regenerative footwear company on a mission to reconnect people with the natural world. We're looking for a B2B Client Operations Manager to own and optimise the experience for our wholesale partners, ensuring smooth order processing, excellent service, and strong client relationships. What You’ll Do Be the key point of contact for B2B client support and relationship management Oversee the full order lifecycle - from entry to shipping, returns and invoicing Work cross-functionally with Sales, Logistics, Warehouse and Finance Drive process improvements and develop SOPs for scaling operations Track performance metrics (like OTIF) and present data-driven insights What You’ll Bring 2+ years in Customer service or sales support (ideally in retail or footwear) Experience working with B2B customers in a retail or wholesale environment. Experience in management of customer order book across seasonal and sale orders. Experience with platforms like NetSuite or SAP Organised, detail-focused and calm under pressure A collaborative, customer-first mindset What You’ll Get 25 days’ holiday + 4 wellbeing/volunteering days + your birthday off Private medical & mental health cover Livebarefoot Fund (up to £1,000/year for personal growth) Free seasonal footwear + discounts 5% matched pension, parental leave, travel allowance and more We'd love to hear from you, if you've got the experience we need and and you want to help us grow a business that’s making people, and the planet, healthier from the ground up!

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